Preferred Care at Home of North Nashville, Sumner and East Wilson Claimed

Our minimum is 4 hours anytime the caregiver comes out. Our caregivers have families to provide for also, so having 4 hour shifts helps ensure that they aren't spending all their time in the car and not earning a living.

Absolutely! And we're happy to provide documentation of that if you desire.

No! We understand that health and family situations are very fluid and that it's impossible to predict the future. Our goal is and has always been to help families, and we find that we're best able to serve by giving families the flexibility that they need. This doesn't mean that we don't have papers to sign, but none of the paperwork binds you in any type of contract. Stop, start, add hours or days, take off hours or days as your needs change. You are in the driver seat!

Yes! Everyone is happier when they get to know each other and feel comfortable. Our promise is to always provide as few caregivers as possible so that you can have as much consistency as possible. Having a new person in your home is no fun, so we want to minimize that as much as possible!

Our typical rate is $27 per hour. We also offer "live-in" care options for $19 per hour. Don't let the term scare you - it's just another way of providing care around the clock but the caregiver will stay for 1 or 2 or 3 days straight rather than changing caregivers every 12 hours.

We LOVE this question! The short answer is because we are the best caregiving agency around! We know that's a big claim but we have data to back up that claim.
Because of our mission to provide a superior employment experience and a superior care experience, we have partnered with a 3rd party satisfaction management company called HomeCare Pulse. They have access to our complete caregiver roster and client list, and they randomly call 5 clients and 5 caregivers each month to conduct a phone survey. Based off feedback and scores from our monthly surveys, our overall caregiver satisfaction averages 94% (remember happy caregivers are more reliable and provide better care), which helps our overall client satisfaction to average 93%.
If you really care about satisfaction, you measure it. If you really really care about satisfaction, you measure it and then take the feedback both good and bad, and use it as opportunities to improve. This is exactly what we've done.
With Preferred Care at Home you will not have a perfect experience, and we know that because our scores are not 100%. But you will have the best experience possible. You will find a genuine company that is honest and transparent with you and your loved one, and when a mistake is made, you will experience a company that owns the mistake and strives to make it right and not repeat it (our core value to be humble and teachable).

There are many reviews on our google listing from both clients and caregivers. You can also see a number of reviews from our Satisfaction Surveys at this URL
https://www.caring.com/senior-care/tennessee/hendersonville/preferred-care-at-home-of-north-nashville-sumner-and-east-wilson